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Your privacy is at the heart of your experience at the neo mortal and this Privacy Policy sets out how we treat your personal data with utmost care.

Personal information we collect

Data Collection As you navigate our Site, we gather certain device-specific data such as your web browser, IP address, time zone, cookies and also track your journey across the Site. This vital "Device Information" helps us to enhance your experience on the Site.

Moreover, when you make a purchase on our Site, we collect essential information, like your name, billing and shipping address, payment details, email address and phone number. We term this "Order Information". In this policy, "Personal Information" includes both Device and Order Information.

How do we use your personal information?

Using Your Personal Data Your Order Information is primarily used to process orders, which involves handling your payment, arranging shipping, and sending you invoices or order confirmations. We also use it to:

  • Stay in touch with you
  • Check for possible risk or fraud
  • Send you updates about our products or services, in line with your preferences.

Device Information helps us screen for potential risk and fraud and improve our Site by creating analytics about how our customers browse and interact with the Site, and assess our marketing campaigns' effectiveness.

Sharing you personal data

We might share your Personal Information with third parties to utilise it as described above. For instance, we use Shopify for our online store. Check Shopify's privacy policy here: We also use Google Analytics to gauge how our customers use the Site. Learn more here: To opt-out, visit:

We may also share your Personal Information to comply with laws, respond to legal requests or protect our rights.

Behavioural advertising

We might use your Personal Information to serve you with targeted ads or marketing communications we believe you might find interesting. Learn more at To opt out, use the links provided for Facebook, Google and Bing. Or, opt out of some of these services at:

Do not track

Please note that we don't modify our Site’s data collection and use practices if we detect a Do Not Track signal from your browser.

Your rights

As an Australian resident, you can access, correct, update, or delete the personal information we have about you. To exercise this right, drop us a line at

Data Retention 

We'll retain your Order Information for our records unless you ask us to delete it.

Changes: this privacy policy may get updated from time to time, to reflect changes in our practices or for legal, operational or regulatory reasons.

Contact Us

If you have any questions, concerns, or complaints about our privacy practices, feel free to contact us at 

or via post at:

the neo mortal  17 | 120 CAMBRIDGE ST, COLLINGWOOD VIC 3066, Australia.

sharing our knowledge

Our promise to you?

To share everything we know about skincare and the secrets we unearth along the way.
the neo mortalexperience is more than just skincare; it's an education in the science of it. Understanding how different ingredients can come together to tackle your personal skin concerns, leading to the confidence that comes with absolutely glowing skin.