Here's the lowdown on shipping and handling:
Processing time Your order will sashay out of our warehouse within 1-2 business days. Just keep in mind, we like to let our hardworking team kick back on weekends and holidays, so orders aren't shipped or delivered during these times.
Tracking your order
We've partnered with Sendle and Australia Post, so you can stalk your delivery every step of the way! Simply hit 'Track' in your shipment notification emails for all the juicy details about your delivery status.
A little heads up. Sometimes, when orders are pouring in like compliments at a cocktail party, our shipment might be delayed by a couple of days. We'll try our best to minimise this, but if there are extra days in transit for delivery or if we expect any significant delay, we promise to contact you via email or telephone.
Shipping costs and delivery estimates
Your shipping charges are calculated and displayed at checkout, so there are no nasty surprises.
Order confirmation and tracking
Once your goodies are on the way, we'll send you a Shipment Confirmation email containing your tracking number(s). It'll be activated and ready for you to check out within 24 hours.
sharing our knowledge
Our promise to you?
To share everything we know about skincare and the secrets we unearth along the way.
the neo mortalexperience is more than just skincare; it's an education in the science of it. Understanding how different ingredients can come together to tackle your personal skin concerns, leading to the confidence that comes with absolutely glowing skin.