returns & refunds policy
While we hope you'll love everything you receive, we totally get that sometimes things just don't work out.
That's why we offer a 100% satisfaction guarantee!
If for any reason you're not completely satisfied with your purchase, we're happy to offer a 30 day money-back offer from the time you receive your goods.
Just shoot us an email by clicking on contact found in our top and bottom navigation menu, with your order number, and we'll work to resolve any issues and make things right.
Don't remember your order number? No problem. You can find it in the shipment notifications we emailed you.
To receive a refund, just keep in mind that any claims need to be made within 30 days of receiving your order and you'll need to send the goods back to us.
While we'll happily accept returns, please note that you'll need to cover the cost of return shipping. We recommend using registered post and insuring the package to protect against any risk of lost, theft or damage during transit.
The Neo Mortal will not be responsible for parcels that go missing or get damaged in transit if you choose not to insure.
We can also provide a return shipping label, but we'll need to deduct the cost from your refund.
Once we receive your return, we'll process a full refund of the original purchase price via your original payment method. You should expect to receive your refund within three weeks of giving the package to the return shipper, although it's often faster than that.
Oh, and just a heads up - gift cards can't be returned or redeemed for cash.
If for any reason we're unable to supply a product you've ordered, we'll automatically refund your payment within 24 hours.
Please don't hesitate to reach out with any questions or concerns by simply clicking on contact found in the top or bottom navigation menu that is on all of our website pages..